Implementation & Turnkey Services

Helping You Become a Valued Partner to Your Clients

Gradient turnkey services can help you successfully get your project off the ground while sticking to your predefined budget. Our implementation team has profound knowledge in launching programs quickly and adeptly. We can assist you by initially implementing the project and then training your staff to take over, or by maintaining the program for the long haul. We adhere to a standardized, disciplined approach that ensures expectations are clearly documented and met at each milestone, and processes are consistent and repeatable.

Services and Benefits

  • Extensive contact center experience to transition you smoothly through the implementation process to full system operation and post-installment support.
  • We work within a proven project management framework to bring your solution online based on your specifications – on time and on budget, with no surprises.
  • Our expertise is grounded in more than 20 years of contact center technology leadership, which allows us to reduceoperational disruption throughout the project.

We use a standard methodology for deployments that influences more than 85% of Gradient customers. The end result is improved customer service processes and reduced program costs.